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FREQUENTLY ASKED QUESTIONS

On Time Limo FAQ for BWI, IAD, and DCA airport transportation

1. If I pay inside the car, do you take an imprint of my card?

- No, we securely process all debit and credit card payments through square's electronic payment system. Your card is either tapped or swiped, and your information remains private - we do not take imprints or store your card details.

2. Do you operate during Holidays?

- Yes! We operate 365 days a year, including all holidays. We are available 24/7 to meet your travel needs.  We kindly ask that you schedule your ride in advance-preferably at least one day before your pickup time. For questions or quick assistance, feel free to text or call us at 410-725-9656.

 

3. Can we reserve a ride for very early hours?

- Absolutely. Early morning pickups are one of our specialties! to ensure availability, please book your ride at least the night before. We operate 24 hours a day, but advance reservations help us provide the best service. Questions? Text or call 410-725-9656.
 

4. Can I get a receipt for my payment?

- Yes. We provide receipts via email or text message immediately after your payment is processed.


5. What types of Vehicles do you offer?

- We offer a variety of clean, comfortable, and well-maintained vehicles to meet your needs:

 

  • MINIVAN - Up to 5 Passengers [Black Leather Dodge Grand Caravan]

  • MINIBUS - Up to 12 Passengers [Black Ford Transit-350 XLT]

  • LUXURY SUV - Up to 5 Passengers [Black Leather Cadillac Escalade ESV]

  • SEDAN - Up to 3 Passengers [Black Leather Lexus ES300h]


6. How many passengers can your vehicles accommodate?

- Our vehicles are designed for comfort and space:

  • Minivans and SUVs: Up to 5 passengers with aple luggage space

  • Minibuses: Up to 10 passengers with very large luggage capacity - ideal for many suitcases, boxes, and group travel. It can also 12 passengers, with minimal space for luggage.

  • Sedans: Up to 3 passengers with standard trunk space


7. Do you really arrive "On Time" as your name suggests?

- Yes - reliability is at the heart of our service. We provide ourselves on punctuality and often arrive early. We invite you to read our customer reviews on YELP and GOOGLE to see what our clients say.

 

8. I have international trip with many suitcases or boxes. Can you accommodate this?

- Absolutely. Our minibus is an excellent option for travelers with extra luggage. It can comfortably accommodate up to 10 passengers  and hold up to 12 suitcases, along with additional smaller bags or boxes. You can travel with confidence knowing space will not be an issue. 

9. How far in advance should I book my ride?

- We recommend booking at least 24 hours in advance to guarantee availablity. Since we operate with a limited number of vehicles, reserving ahead of time is strongly encouraged - especially for early morning airport transfers. Same-day requests are also accommodated based on availability. 

10. What airports and areas do you serve?

- We proudly serve major airports including BWI (Baltimore/Washington International Airport), AID (Dulles International Airport), and DCA (Reagan National Airport), along with surrounding areas. Based on availability and distance, we may also accommodate pickups and drop-offs to airports and locations in Delaware and Pennsylvania. Please contact us to confirm service for your specific pickup and drop-off.  

11. What if my flight is delayed?

- No worries - we monitor flight arrivals and adjust pickup times accordingly to ensure a smooth and stress-free experience.

12. How do I make a reservation?

- You can easily make a reservation by booking online through our website, calling, or texting 410-725-9656. We will confirm your booking promptly.

13. Is tipping required?

- Tipping is not required but is always appreciated for excellent service. 

Professional airport car service in Washington DC, Maryland, and Northern Virginia

We Serve:

DCA Airport | IAD Airport | BWI AIrport | Washington DC | College Park MD | Silver Spring MD | Takoma Park MD | Bethesda MD | Beltsville MD | Greenvelt MD | Laurel MD | South Laurel MD | North Laurel MD | Maryland City MD | Fort Meade MD | Jessup MD | Severn MD | Hanover MD | Ellicot City MD | Catonsville MD | Linthicum Heights MD | Baltimore MD | Brooklyn Park MD | Columbia MD | Towson MD | Parkvelle MD | Timonium MD | Germantown MD | Gaithersburg MD | Arlington VA | Alexandria VA | Springfield VA | Fairfax VA | Woodbridge VA | Manassas VA | Ashburn VA | Sterling VA | Herndon VA | Reston VA | Middleburg VA | Leesburg VA | Frederick VA | Waldorf VA | Fredericksburg VA | Waldorf VA | Winchester VA | Gainesville VA  | Nokesville VA | Warrenton VA | Stone Ridge VA | Stafford VA | Culpeper VA | Winchester VA | Luray VA |        and more...

   410-725-9656

On Time Limo, Taxi Cab & Airport Transportation

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